Frequently Asked Questions
Orders & Payment
How do I place an order?
Choose your saree, click Add to cart and check out. You'll receive an order confirmation by email/SMS right away.
What payment methods do you accept?
UPI, debit and credit cards, net banking and wallets through our secure payment partner. Cash on Delivery (COD) is available on eligible pincodes.
Is there a COD charge?
Yes, a fee of ₹50 applies to COD orders. Prepaid orders above ₹1,999 also get free shipping.
Can I cancel my order?
Yes, before it is dispatched, for a full refund. Once dispatched, it can't be cancelled, but you may be eligible for an exchange. See our Return & Refund Policy.
Can I change my address after ordering?
Email us at kora.contactus@gmail.com as soon as possible with your order number. We can update it if the order hasn't been dispatched yet.
Shipping & Delivery
How soon will my order ship?
Within 1–3 business days. "Ready to Dispatch" sarees usually leave the same or next business day.
How long does delivery take?
3–5 business days to metro cities and 5–8 business days to the rest of India after dispatch.
Do you ship internationally?
Not yet. We currently ship only within India.
How can I track my order?
You'll get a tracking link by email/SMS once your order ships. You can also check it under Account → Orders.
Returns & Exchanges
What if my saree arrives damaged or I receive the wrong item?
Contact us within 48 hours of delivery with your order number, photos and an unboxing video. We'll send a replacement or give a full refund.
Why do I need an unboxing video?
It helps us verify and resolve claims quickly and fairly. Please record continuously from the sealed parcel to the product.
Can I exchange a saree if I don't like the colour?
Yes, within 7 days of delivery, if the saree is unused, unwashed and has its original tags and packaging. Sale items and sarees with fall/pico done are not eligible.
How long do refunds take?
5–7 business days after we receive and inspect the return. Prepaid orders are refunded to the original payment method, and COD orders by bank transfer or UPI.
About Our Sarees
What is the length of your sarees?
Our sarees are about 5.5 metres long. Exact details are listed on each product page.
Does the saree come with a blouse piece?
Most of our sarees include an unstitched blouse piece (usually 0.8–1 metre). Check the Blouse Piece line on each product page.
Do you offer blouse stitching or fall & pico?
Please email us before ordering if you need fall and pico. Blouse stitching is not available at the moment. Customised sarees cannot be returned or exchanged.
Will the colour look exactly like the photos?
We photograph our sarees in natural light to keep colours true. Slight variations can still happen because of lighting and screen settings.
Are small irregularities a defect?
No. Minor variations in weave or print are a natural feature of handcrafted and printed textiles, and they make each piece unique.
How should I care for my saree?
Most of our sarees are best dry cleaned. See our Wash Care Guide for fabric-wise tips.
What are Tyohar, Daftar and Rozana?
Our three collections: Tyohar for festive occasions, Daftar for workwear and Rozana for everyday drapes.
Still Have Questions?
We're happy to help.
Email: kora.contactus@gmail.com (we reply within 24 hours, Mon–Sat)
Instagram: @kora.woven