Refund policy

Return, Exchange & Refund Policy

We want you to love your Kora Woven saree. If something isn't right, here is how we can help.

Please Record an Unboxing Video

To help us resolve any issue quickly, please record a continuous video while opening your parcel, from the sealed package to the product. Claims for damaged, defective, missing or wrong items cannot be accepted without an unboxing video.

Returns (Damaged, Defective or Wrong Item)

  • Report the issue within 48 hours of delivery by emailing kora.contactus@gmail.com with your order number, photos and the unboxing video.
  • Once approved, we will arrange a reverse pickup where available and offer a replacement or full refund, whichever you prefer.

Exchanges

  • Exchange requests for other reasons (e.g. colour or style preference) can be raised within 7 days of delivery.
  • The saree must be unused, unwashed, with original tags, packaging and blouse piece intact.
  • Return shipping for exchanges is borne by the customer.
  • Exchanges are subject to stock availability. If the desired item is unavailable, store credit will be issued.

Not Eligible for Return or Exchange

  • Sarees on sale or bought with a discount code
  • Sarees with fall/pico done, stitched blouses or any customisation
  • Used, washed, altered or damaged-by-customer products
  • Products returned without tags or original packaging

A Note on Handcrafted Products

Slight irregularities in weave, print or colour are a natural feature of handcrafted and printed textiles and are not considered defects. Colours may also appear slightly different due to lighting and screen settings.

Refunds

  • Approved refunds are processed within 5–7 business days of us receiving and inspecting the returned product.
  • Prepaid orders are refunded to the original payment method.
  • COD orders are refunded by bank transfer or UPI. We will ask for your details.
  • Shipping and COD charges are non-refundable, except for damaged, defective or wrong items.

Cancellations

Orders can be cancelled before dispatch for a full refund. Once an order is dispatched, it cannot be cancelled.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Email: kora.contactus@gmail.com
We acknowledge complaints within 48 hours and aim to resolve them within one month.